Refund policy

1. Return & Refund Policy

No Physical Return Required

We do not require you to send items back to us. Once your refund request is approved, you may keep or dispose of the item — there is no need to ship it back.

Right of Withdrawal (14 Days)

In accordance with Article L221-18 of the French Consumer Code, you have 14 full days from the date you receive your order to request a refund, without having to give any reason.

To request a refund, contact our customer service team at contact@getnuvala.com, stating your order number and reason for the request. If your request is submitted within this 14-day window, we will refund you 100% of the amount paid (excluding original shipping costs), within 14 days of your request.

Requests After 14 Days

For refund requests submitted after the 14-day window, please still contact us at contact@getnuvala.com — our customer service team will review your request individually and determine whether a full or partial refund can be offered, at our discretion, as a goodwill gesture.

Defective or Non-Conforming Products

Regardless of the above, any item with a manufacturing defect or that does not match your order is covered by the statutory warranty of conformity (Articles L217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Article 1641 of the French Civil Code). In this case, you are always entitled to a full refund or replacement, at no cost to you, and this is not subject to the timing rules above.

How Refunds Are Issued

Approved refunds are issued using the same payment method used for the original purchase, within 14 days of approval.

Contact

Nuvala — SARL Bastim Group — SIRET 100 506 906 00013
60 rue François 1er, 75008 Paris, France
Email: contact@getnuvala.com