Terms of service

Terms of Service

Last updated: 07/23/2026

1. About These Terms

These Terms of Service ("Terms") govern your access to and use of the website getnuvala.com (the "Site") and any purchase made through it. The Site is operated by SARL Bastim Group, trading as Nuvala ("we," "us," "our"), a company registered in France under SIRET 100 506 906 00013, with its registered office at 60 rue François 1er, 75008 Paris, France.

By accessing or using the Site, or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Eligibility

By using the Site, you confirm that you are at least 18 years old, or that you are accessing the Site under the supervision of a parent or legal guardian.

3. Products and Pricing

We make every effort to display our products (colors, materials, sizing) as accurately as possible; however, slight variations may occur, particularly due to screen display differences.

All prices are displayed in [CURRENCY — e.g., EUR / USD depending on customer location] and include applicable taxes unless stated otherwise. Shipping costs are calculated separately and shown at checkout. We reserve the right to modify our prices at any time, without affecting orders already confirmed.

We reserve the right to limit quantities, refuse an order, or discontinue any product at our discretion.

4. Orders

Placing an order constitutes an offer to purchase, which we are free to accept or decline (for example, in the event of a pricing error, stock unavailability, or suspected fraud). An order is considered final once you receive an order confirmation email from us.

5. Payment

Payment is processed securely through Shopify Payments and other payment methods made available on the Site. We do not store your card details. By providing payment information, you confirm that you are authorized to use the selected payment method.

6. Shipping and Delivery

Shipping is governed by our [Shipping Policy], which forms part of these Terms. We ship to France, the European Union, and the United States. Delivery times are estimates and not guaranteed; we are not liable for delays caused by carriers or customs authorities.

7. Returns and Refunds

Returns and refunds are governed by our [Return & Refund Policy], which forms part of these Terms.

8. Intellectual Property

All content on the Site — including text, images, product photography, graphics, logos, and the Nuvala name and brand identity — is the exclusive property of SARL Bastim Group and is protected by intellectual property law. You may not reproduce, distribute, or use any content from the Site for commercial purposes without our prior written consent.

9. Account (if applicable)

If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at contact@getnuvala.com of any unauthorized use.

10. Prohibited Uses

You agree not to use the Site to:

  • Violate any applicable law or regulation
  • Infringe upon our intellectual property or that of any third party
  • Transmit any harmful code, virus, or malicious content
  • Attempt to gain unauthorized access to the Site or its systems
  • Engage in fraudulent activity, including the use of stolen payment information

11. Third-Party Links

The Site may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for the content, policies, or practices of any third-party site.

12. Disclaimer of Warranties

The Site and its content are provided "as is," without warranties of any kind, to the fullest extent permitted by applicable law. This does not affect your statutory rights as a consumer under French or EU law, including the legal warranty of conformity and the warranty against hidden defects.

13. Limitation of Liability

To the fullest extent permitted by applicable law, SARL Bastim Group shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or your purchase of products, including but not limited to loss of data, loss of profits, or business interruption. Nothing in these Terms limits our liability for matters that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, or fraud.

14. Indemnification

You agree to indemnify and hold SARL Bastim Group harmless from any claim, loss, or damage arising from your breach of these Terms or your misuse of the Site.

15. Governing Law and Jurisdiction

These Terms are governed by French law. Any dispute arising from these Terms or your use of the Site shall be submitted to the exclusive jurisdiction of the competent French courts, without prejudice to any mandatory consumer protection rules applicable in your country of residence.

16. Dispute Resolution

In accordance with Article L616-1 of the French Consumer Code, EU consumers may use the free mediation service of [MEDIATOR NAME — required, must be subscribed], or the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

17. Changes to These Terms

We may update these Terms from time to time. The version in effect is the one published on the Site at the time of your order. We encourage you to review these Terms periodically.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact

SARL Bastim Group — Nuvala
60 rue François 1er, 75008 Paris, France
SIRET: 100 506 906 00013
Email: contact@getnuvala.com
Phone: +33 6 98 42 96 14